Miami Beach 411 provides ground transportation to nearby Airports, Seaports, hotels and residences.

To schedule a trip, you must first make a reservation online, or by phone. After your reservation is complete, you will immediately receive an email confirmation, containing your receipt and itinerary. Here's how it works...

Airport Pick-Ups

We provide transportation to and from: Fort Lauderdale Airport - Miami Airport

Scheduling a pick-up time:
For Domestic flights, we recommend scheduling your pick-up time 30 minutes after your flight arrival time.

For International flights, we recommend scheduling your pick-up time 90 minutes after your flight arrival time.

The pick-up area:
Ft. Lauderdale Airport pick-ups are outside Baggage Claim.

Meeting your driver at the airport:
After collecting your luggage, you must call your driver. The driver will be parked in the vehicle holding area, waiting to receive your call. It is helpful to tell the driver what you are wearing so they can find you.

Flight delays:
If your flight is going to be delayed, it is imperative that you notify us. The driver will re-schedule your pick-up time, at no charge, should this occur. If you do not notify us, you will be considered a no-show and a refund will not be issued.

*International Travelers:
If your mobile phone does not work in the US, you may use a public phone at the airport and call us toll-free at 1-888-999-8931 (8am - 10pm EST). We will phone the driver for you.

Seaport Pick-Ups

We provide transportation to and from: Port of Miami and Port Everglades in Ft. Lauderdale

Scheduling a pick-up time:
Check with your cruise line for the ship's docking time. After docking, you will need to get your luggage and go through customs. Keep in mind, people with early flights will disembark first.

If your ship docks at 7:00 AM, we recommend scheduling your pick-up time between 8:00 AM - 10:00 AM.

If your ship docks at 8:00 AM, we recommend scheduling your pick-up time between 9:00 AM - 11:00 AM.

Disembarking the ship:
During your cruise, go to the purser desk and show them a copy of your transportation confirmation. This will help to schedule your disembarkation.

Meeting your driver at the seaport:
After collecting your luggage, you must call your driver. The driver will be parked in the vehicle holding area, waiting to receive your call. It is helpful to tell the driver what you are wearing so they can find you.

The pick-up area:
After you have made contact with your driver via phone, they will pick you up outside the main terminal of your ship.

Your pick-up time:
You schedule the pick-up time, when you make the reservation.

If you are delayed disembarking the ship and miss your pick-up time, a new pick-up time will be re-scheduled, at no charge, as close to your original pick-up time as possible.

If you are ready earlier than your scheduled pick-up time, you may call the driver and ask for an earlier pick-up. There is no guarantee the request will be accommodated.

Frequently Asked Questions

How do I make a reservation?
Reservations are accepted online or by phone, payable by credit card. All major credit cards are accepted.

Is the price per person?
No, the prices listed are per the size of your group.

What is a private shuttle?
Private door to door service - no sharing. We pick you up at your home, hotel, port or airport, and transfer you wherever you want to go.

What type of vehicle is used?
Our fleet includes: 10-passenger van, 14-passenger van, 25-passenger shuttle bus, 32-passenger shuttle bus, 50-passenger motor coach. All the vehicles are new, clean and well maintained.

Can you accommodate large groups?
Yes! MIAMI BEACH 411 provides transportation for 1 to 1,000+ passengers. If you are traveling with 15 or more people in your party, contact group reservations.

Can you give us a private tour, then drop us at the airport?
Yes! Private tours are what we do best. We can pick you up at your hotel, airport or seaport, show you around the best places in Miami, and drop you off at the airport, after the tour. Private tours are great for cruise ship passengers. . Learn more

What cities do you provide transportation to?
All cities in Southeast Florida including transfers to the Port of Miami, Palm Beach, Boca Raton, Pompano, Weston, Plantation, Deerfield Beach, Kendall, South Miami, and Homestead to name a few.

What time should I arrive at the Port?
If you are going to the Port of Miami or Port Everglades, we recommend scheduling your pick-up time so you arrive to the Port at 12:00 PM.

How much luggage can I bring?
We allow two pieces of checked-in luggage and one carry-on item (per person).

How long does it take to drive from Fort Lauderdale to Miami?
The travel time is between 40 to 75 minutes, depending on the time of day and where you are staying.

Is the driver's gratuity included?
Yes, the driver's gratuity is included. If you are pleased with the service, you are welcome to give the driver an extra tip!

Are taxes included in the price?
Yes, taxes, toll road charges, and port charges are included.

I am traveling with children. Are car seats provided?
Yes, child car seats are available, at no additional charge. If you need a car seat please notify us in advance.

Are the vehicles handicapped accessible?
No, there isn't a ramp for wheelchairs. However, there is room to stow the chair. Most of the vehicles have 3 steps.

What if I need to cancel my transportation?
We have a 72 hour cancellation policy - with No Cancellation Penalty. After the 72 hour cancellation period, there are no refunds.

What is your hurricane policy?
If a hurricane, or winter storm threatens to spoil your vacation, we promise to waive all cancellation fees and secure full refunds for customers with prepaid transportation.

What cruise lines depart from Port Evergaldes?
Most major cruise carriers depart from Miami's Port of Call including: Carnival, Celebrity, Costa, Crystal, Norwegian, Oceania, Royal Caribbean and Windjammer.

Terms & Conditions

• Reservations canceled more than 72 hours before your first scheduled trip will be issued a full refund. After the 72 hour cancellation period, there are no refunds.


• If we do not hear from you within 30 minutes of your scheduled pick-up time, you will be considered a no-show and a refund will not be issued.


• Wait time for the first 30 minutes after scheduled pick-up time is complimentary. Each 30 minutes thereafter is charged at a rate of $30.00 incrementally.


• If you take another mode of transportation, a refund will not be issued.


• You are responsible for the travel details provided on this confirmation. You MUST read your itinerary to confirm all dates and times are correct.


• We reserve the right to substitute alternate transportation providers based on operational needs.


• We make every attempt to run on-time. However, traffic conditions, construction, accidents, and weather, may alter your departure and arrival times. If this should occur, we will make every attempt to keep you informed as to the cause of the delay and the estimated time of departure / arrival. We thank you in advance for your patience and understanding the unavoidable delays are beyond our control.


• As MIAMI BEACH 411 is a booking agent for contracted transportation providers, you agree to hold us harmless for all actions by others, and our sole liability is limited to a refund of the monies paid us.

Have a Great Vacation

We are delighted you are coming down to visit us and we want to make sure you enjoy every minute of your vacation. If there is anything else we can do to make your visit a memorable one, or if you need to change, cancel, or make a new reservation, call us at: (305) 754-2206.

Thanks again for booking with us and we'll see you soon!