Frequently Asked Questions

Will you pick me up from my hotel?
Yes. We offer pick-up and drop-off service from all hotels in South Beach, Miami Beach, and Downtown Miami. Pick-ups start at 9:00 AM and end at 10:00 AM. If you do not wish to use our free service, you can meet the bus at 9:15 AM at the Holiday Inn Hotel (340 Biscayne Blvd.) in Downtown Miami. Get directions

Can I book a tour with my hotel?
Most likely, no. Space is limited, therefore, we only have two hotel partners. Although it is not recommended, we will take last minute reservations, if space is available. You can call us from your hotel phone at 305-260-6855, but your hotel may not make a reservation for you. We are available from 8:30 AM to 8:30 PM, every day. A printed receipt is not necessary to take a tour.

I'm staying near Miami Airport. How do I take a tour?
If you are staying near Miami Airport, it's easy to ride the city bus to our main pick-up location -- take the "Route 7" Bus on NW 7th Street. Get directions

I'm staying in Sunny Isles. How do I take a tour?
From the Sunny Isles area, on Collins Avenue, take the "Route S" Bus (119) South to the 21st Street & Collins Avenue stop, the Miami Tour Company bus will pick you up from here at 9:35 AM. During the booking process, select: Bus Stop - 21st St & Collins Ave., from the "pick-up location" list.

If you are staying in Hollywood, Fort Lauderdale, Brickell, Coconut Grove, Coral Gables, or Key Biscayne, we recommend meeting the bus at the Holiday Inn, located at 340 Biscayne Blvd., Miami, FL 33132. The bus will pick you up in front of the hotel at 9:15 AM.

Where can I park my car at the Holiday Inn Downtown Miami?
We recommend parking across the street from the Holiday Inn at Bayside Market Place (401 Biscayne Boulevard, Miami, FL 33132). Bayside offers an early bird parking special if you arrive by 10 AM - you can park until 6 PM for $5.

Can I bring luggage on the bus?
No, due to a limited amount of space. However, nearly all hotels will hold your luggage for the day, before you check in or after you check out. If you are not staying in a hotel, and need assistance with luggage storage, contact us in advance.

I am arriving on a cruise ship - can I take a tour, and will you drop me off at the airport?
Yes. Contact us about scheduling a private tour.

What languages do you offer?
The Everglades Tour is narrated in English, Spanish, German, French and Italian, Portuguese, Russian, and Mandarin. The Airboat Ride and Wildlife Show are narrated in English only. The Boat Cruise is narrated in English and Spanish

How does the Everglades Tour work?
The English tour is broadcast on the bus from a high-performance sound system. Headphones are available to passengers who are hard of hearing, or wish to hear the tour in another language. For a more personal experience, you may bring your own headphones. We are the only tour company in Florida to offer this type of exceptional technology; the GPS system also promotes safer driving.

How big is the sightseeing bus?
The vehicle is a 36-passenger shuttle bus. There is no restroom on board.

How will I recognize the bus?
The bus is easy to recognize; it's orange and white and says "Miami Tour Company" on the side.

What things do we see, during the Everglades Tour?
You will see Miami's highlights -- Downtown Miami. Hialeah, Miami Airport, Doral, Tamiami Trail, Everglades National Park. You will also see some lesser known places like Miami's nightclub district, Jackson Memorial Hospital, Burger King Headquarters, Norwegian Cruise Line Headquarters, Micosukee Casino, Everglades Correctional Institution, and the site where the last fatality caused by an alligator took place.

How long does it take to drive to the Everglades?
The drive takes about 40-minutes from Downtown Miami.See map

How big is the sightseeing boat?
Our modern yachts offer the utmost in comfort and style. Each vessel features restrooms, an air-conditioned lower salon, enclosed in picture windows, as well as an upper-deck with an awning that will protect you from the sun and seasonal rain showers.

What things do we see, during the Boat Cruise?
This tour includes a fully-narrated sightseeing cruise of Miami around the celebrity homes. You will see Miami's spectacular waterway, including the downtown Miami skyline, Miami Beach, Port of Miami, Fisher Island, along with the multi million dollar homes of the rich and famous. Beverages and light snacks are available for purchase onboard during the 90-minute cruise. See map

Where can I eat during the tour?
Let me prepare you in advance - this is not a dining tour. We recommend eating a full breakfast before boarding the bus. For guests meeting us at the main pick-up location at the Holiday Inn, there is a restaurant at the hotel, serving breakfast. There is also a food court at Bayside, a snack bar in the everglades, and snacks are sold on the cruise.

Are there video screens inside the bus?
Yes. Miami Tour Company is the first tour bus operator in the world to combine a forward-facing video camera, along with a narrated sightseeing tour. This means, when you’re driving down the road, you can see a full panoramic view of what’s coming up ahead.

What type of clothing should I wear?
We recommend wearing walking shoes, and bring along sunglasses and sunscreen. For the airboat ride, special consideration should be taken in regards to sun protection. You are exposed to direct sunlight on the airboat for 40 minutes.

Should I bring an umbrella?
Miami, Florida is the 8th rainiest city in the U.S. Having an umbrella on hand is always recommended, especially during the rainy season (July, August, and September). You may even wish to bring an umbrella on the airboat ride to protect you from the sun. To ensure a stress-free travel day, read the pre-travel checklist.

What is your hurricane policy?
If a tropical storm or hurricane threatens to spoil your vacation, we promise to waive all cancellation fees and secure refunds for customers with prepaid tours.

Can I take pictures?
Of course! Photography is encouraged.

Can I eat on the bus?
Yes, you may bring food and beverages with you, but please DO NOT throw trash on the floor. Deposit trash in the waste basket, in the front of the bus. Don’t put chewing gum under the seat and treat our bus with care.

Do you offer group rates?
Yes! For parties of 6 persons or more, contact us with the specifics of your group.

Do I need to make a reservation?
Yes, the tour sells out. Avoid hassles, stress, and disappointments. Book ahead for guaranteed reservations.

What if I need to change the tour date, or cancel my tour?
We know travel plans change. That's why you may change the dates, or cancel your tour for a full refund, as long as you notify us 48 hours ahead of your scheduled departure.

How do I buy tickets?
Purchase tickets online, or by phone.

For additional questions, please call (305) 260-6855 or click the chat button at the top of the page.