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Testimonials

  • Honesty and Skilled people service is the mantra for 411. Michelle, the owner gave me the best discount, bargain price for all 4 of my researched excursions we planned to take while in Miami and she made sure that my disabled husband was taken into consideration while in the hands of Jim our tour operator. Now Jim is /was something else not only is/was he knowledgeable about all the tour site tidbits but he,himself adds his own blend of humor and personal thoughts while on the tours. I and my husband found ourselves pondering about some of the stuff he knows and shares. He can recommend the best and inexpensive restaurants and ways to get around the town at very little or no cost at all. Since we saw Jim most days, we became fast friends and he went out of his way to accommodate my hubby who grew very ill on our trip.. I want to thank Jim and Susie both tour guides and Michelle for giving us the BEST BANG for our Buck and I'm sure this isn't the last time you will hear from us or from people we know who will visit your area, who we will most definitely recommend to Miami Beach 411! PS YES! Michelle the owner actually does answer the phones and takes an active interest in helping you create an awesome vacation stay.
    Honesty and Skilled people service is the mantra for 411. Michelle, the owner gave me the best discount, bargain price for all 4 of my researched excursions we planned to take while in Miami and she made sure that my disabled husband was taken into consideration while in the hands of Jim our tour operator. Now Jim is /was something else not only is/was he knowledgeable about all the tour site tidbits but he,himself adds his own blend of humor and personal thoughts while on the tours. I and my husband found ourselves pondering about some of the stuff he knows and shares. He can recommend the best and inexpensive restaurants and ways to get around the town at very little or no cost at all. Since we saw Jim most days, we became fast friends and he went out of his way to accommodate my hubby who grew very ill on our trip.. I want to thank Jim and Susie both tour guides and Michelle for giving us the BEST BANG for our Buck and I'm sure this isn't the last time you will hear from us or from people we know who will visit your area, who we will most definitely recommend to Miami Beach 411! PS YES! Michelle the owner actually does answer the phones and takes an active interest in helping you create an awesome vacation stay.
    Mary - Long Beach, CA
  • Very good trip from Miami Beach to Orlando. This service was amazing it took about 4 hours and 30 min to arrive to Orlando from Miami, our coach driver was lovely. The seats were comfortable,there were also TVs on the coach and Internet connection. I would highly recommend this service.
    Very good trip from Miami Beach to Orlando. This service was amazing it took about 4 hours and 30 min to arrive to Orlando from Miami, our coach driver was lovely. The seats were comfortable,there were also TVs on the coach and Internet connection. I would highly recommend this service.
    Sophie B - London, United Kingdom
  • I've been on a small bus tour of Boston (very good), walking tours of New Orleans (great) but the Miami tour is, well, phenomenal. From South Beach to Coral Gables with a detour in Key Biscayne, ending in Little Havana. From the modern, air-conditioned tour buses, one can get a driver's view of the road ahead with an on board camera. There is even a well produced sound-track playing when the guide is not talking. Truly knowledgeable tour guides present Miami as it was and is...the Garden of Eden after being expelled from paradise. Best city tour I have ever experienced.
    I've been on a small bus tour of Boston (very good), walking tours of New Orleans (great) but the Miami tour is, well, phenomenal. From South Beach to Coral Gables with a detour in Key Biscayne, ending in Little Havana. From the modern, air-conditioned tour buses, one can get a driver's view of the road ahead with an on board camera. There is even a well produced sound-track playing when the guide is not talking. Truly knowledgeable tour guides present Miami as it was and is...the Garden of Eden after being expelled from paradise. Best city tour I have ever experienced.
    Detroit Export - Detroit, Michigan
  • I recently used Miami Beach 411 to go from South Beach, Miami to Walt Disney Resort, Orlando and I'm very impressed with the service I received! I booked the Miami to Orlando morning bus online two days before my departure and was impressed as I was reassured that I did not have to worry about being unable to print my confirmation receipt as I did not have access to a printer and that it would not be a problem, so that put my mind at ease. My scheduled departure was from a hotel directly opposite mine on Collins Avenue in South Beach Miami and the bus arrived on time and I was helped by the driver with my luggage. The journey took roughly around 4 hours 30 minutes, we stopped for a short bathroom break during it where we were able to quickly grab a snack if we wanted to. The coach was comfortable, clean and air conditioned and a movie was played during the journey which was an unexpected but added bonus. I was dropped directly at my hotel Walt Disney World which was perfect. If anyone needs to get from Miami to Orlando I would definitely recommend using this transfer service, as for the price its a great service and great value!
    I recently used Miami Beach 411 to go from South Beach, Miami to Walt Disney Resort, Orlando and I'm very impressed with the service I received! I booked the Miami to Orlando morning bus online two days before my departure and was impressed as I was reassured that I did not have to worry about being unable to print my confirmation receipt as I did not have access to a printer and that it would not be a problem, so that put my mind at ease. My scheduled departure was from a hotel directly opposite mine on Collins Avenue in South Beach Miami and the bus arrived on time and I was helped by the driver with my luggage. The journey took roughly around 4 hours 30 minutes, we stopped for a short bathroom break during it where we were able to quickly grab a snack if we wanted to. The coach was comfortable, clean and air conditioned and a movie was played during the journey which was an unexpected but added bonus. I was dropped directly at my hotel Walt Disney World which was perfect. If anyone needs to get from Miami to Orlando I would definitely recommend using this transfer service, as for the price its a great service and great value!
    I Love Traveling - Middlesbrough, United Kingdom
  • Awesome corporate event thanks to Miami Beach 411. We had a wonderful holiday celebration in Miami with all of our employees. Miami Beach 411 pick up our group in Palm Beach County and took us to Miami for a wonderful City and Boat Tour. After the amazing tour they took us to a private location for dinner and returned when we were finished. And, they took all of us back home to Palm Beach County. What an amazing experience for all of my staff, they enjoyed the beautiful vehicle which was surrounded by drop down flat screen television so that we could enjoy the outside views in any seats, and the seat were so comfortable. The driver was awesome Jorge Torres was so professional...We was always on time and patience with our group offering help and assistance all the way around. He would even stop so that we could take pictures at some of our favorite spots. Believe it or not the transaction of booking this trip went so smooth that I was actually nervous. Mirna was my sale assistant and she did an excellent job coordinating the entire trip. Mirna thank you for all your help because I could not have done it without you. Wow, amazing, awesome is what we have to say about this company..... In closing my staff @ Kidsviile ELC had a great time viewing all the wonderful places in Miami and learned so much about the rich culture of Miami.
    Awesome corporate event thanks to Miami Beach 411. We had a wonderful holiday celebration in Miami with all of our employees. Miami Beach 411 pick up our group in Palm Beach County and took us to Miami for a wonderful City and Boat Tour. After the amazing tour they took us to a private location for dinner and returned when we were finished. And, they took all of us back home to Palm Beach County. What an amazing experience for all of my staff, they enjoyed the beautiful vehicle which was surrounded by drop down flat screen television so that we could enjoy the outside views in any seats, and the seat were so comfortable. The driver was awesome Jorge Torres was so professional...We was always on time and patience with our group offering help and assistance all the way around. He would even stop so that we could take pictures at some of our favorite spots. Believe it or not the transaction of booking this trip went so smooth that I was actually nervous. Mirna was my sale assistant and she did an excellent job coordinating the entire trip. Mirna thank you for all your help because I could not have done it without you. Wow, amazing, awesome is what we have to say about this company..... In closing my staff @ Kidsviile ELC had a great time viewing all the wonderful places in Miami and learned so much about the rich culture of Miami.
    Kidsviile ELC - Palm Beach, Florida
  • We have just returned from Orlando and before we went we booked transfers from Orlando to Miami return through Miami beach 411, everything was great whilst booking and the service after was great even down to the weather before we left. I spoke with Michelle and she was very helpful.Coaches left bang on time we traveled with All tours and we will definatley use them again. We also booked a city tour and the everglades through them which was with Miami City Tours and that day was great loved the tour driver very friendly and a good sense of humor which made the day, Everglades was GREAT so glad we have done it.
    We have just returned from Orlando and before we went we booked transfers from Orlando to Miami return through Miami beach 411, everything was great whilst booking and the service after was great even down to the weather before we left. I spoke with Michelle and she was very helpful.Coaches left bang on time we traveled with All tours and we will definatley use them again. We also booked a city tour and the everglades through them which was with Miami City Tours and that day was great loved the tour driver very friendly and a good sense of humor which made the day, Everglades was GREAT so glad we have done it.
    Seaton - Leicester, United Kingdom
  • Transportation was excellent. This was the second time I have used Miami Beach 411 for private shuttle transport from Fort Lauderdale airport to Miami. Their drivers are very nice, they were always on time and it was easy to call them when we had delay in our flight. It was as hassle free as you can get!
    Transportation was excellent. This was the second time I have used Miami Beach 411 for private shuttle transport from Fort Lauderdale airport to Miami. Their drivers are very nice, they were always on time and it was easy to call them when we had delay in our flight. It was as hassle free as you can get!
    Schmoolie - New York, New York
  • We were lost until we found this tour. We made reservations the night before woke up and went down to catch the bus at our hotel door at 9am. The bus was on time and as soon as Derek opened the door he knew me by name. Then we met Jorge. He was a great guide and had everyone on the bus laughing. It was a pleasant surprise. He was an awesome host who knew how to make us feel better about our trip. I can't say enough about the employees at Miami Tour Company. Great people and we had a awesome and wonderful tour.
    We were lost until we found this tour. We made reservations the night before woke up and went down to catch the bus at our hotel door at 9am. The bus was on time and as soon as Derek opened the door he knew me by name. Then we met Jorge. He was a great guide and had everyone on the bus laughing. It was a pleasant surprise. He was an awesome host who knew how to make us feel better about our trip. I can't say enough about the employees at Miami Tour Company. Great people and we had a awesome and wonderful tour.
    Freddie - Charleston, South Carolina
  • If you need ground transportation in the Miami area, this is the company for you! I coordinated a school trip for 35 people and contracted with Miami Beach 411 to provide the ground transportation. Our group arrived with 15 people on Wednesday, March 17th and 20 people on Thursday, March 18th. I needed to get from our hotel near the Port of Miami back out to the Ft. Lauderdale airport on Thursday morning to meet the second group. Not only were the drivers and buses neat, clean, polite and on time, they exemplified what customer service is all about. (I own a jewelry store and I'm a stickler when it comes to customer service!) In going above and beyond, Orlando (our Wednesday driver) came by the hotel on Thursday morning in his personal car to pick me up and take me back out to FLL. He even brought me a coffee! I'm planning a cruise later this year that leaves from Ft Lauderdale. You can rest assured that I'll be using Miami Beach 411 for my transport to and from the ship!
    If you need ground transportation in the Miami area, this is the company for you! I coordinated a school trip for 35 people and contracted with Miami Beach 411 to provide the ground transportation. Our group arrived with 15 people on Wednesday, March 17th and 20 people on Thursday, March 18th. I needed to get from our hotel near the Port of Miami back out to the Ft. Lauderdale airport on Thursday morning to meet the second group. Not only were the drivers and buses neat, clean, polite and on time, they exemplified what customer service is all about. (I own a jewelry store and I'm a stickler when it comes to customer service!) In going above and beyond, Orlando (our Wednesday driver) came by the hotel on Thursday morning in his personal car to pick me up and take me back out to FLL. He even brought me a coffee! I'm planning a cruise later this year that leaves from Ft Lauderdale. You can rest assured that I'll be using Miami Beach 411 for my transport to and from the ship!
    ARGSdanceman - Virginia
  • I took the Miami city tour + boat tour and chose this company since it was the only one offering to cancel with 48 hr-notice with no penalty (which it is a great advantage since I was traveling from outside U.S.), besides it was the only company with a secure website (https) so I felt safe and confident when purchasing online! At the end I was not disappointed at all! The bus was really comfortable with live TV monitors so if you were seated at the back you could still look outside as if you were at the front. Also, they have a convenient audio system with ear phones so you can listen to the tour narration on your mother language (Spanish, Portuguese, German, among others). They gave us a free cold bottled water, very convenient I must say, plus a free sample of Cuban coffee at the Little Havana. In fact, everything they announced in their website, was actually done, which is a big thing, since I've seen other tour companies offering a great tour experience naming all the attractions to watch, and at the end, they only show you part of it. So, it was really good to see all the attractions they offered to see! The driver was also really nice and friendly, he spoke English as well Spanish. After the Miami city tour, we were taken to the Bayside marketplace were we took the boat tour, which was really cool! Overall, I loved the tour and I would recommend this tour company to anyone.
    I took the Miami city tour + boat tour and chose this company since it was the only one offering to cancel with 48 hr-notice with no penalty (which it is a great advantage since I was traveling from outside U.S.), besides it was the only company with a secure website (https) so I felt safe and confident when purchasing online! At the end I was not disappointed at all! The bus was really comfortable with live TV monitors so if you were seated at the back you could still look outside as if you were at the front. Also, they have a convenient audio system with ear phones so you can listen to the tour narration on your mother language (Spanish, Portuguese, German, among others). They gave us a free cold bottled water, very convenient I must say, plus a free sample of Cuban coffee at the Little Havana. In fact, everything they announced in their website, was actually done, which is a big thing, since I've seen other tour companies offering a great tour experience naming all the attractions to watch, and at the end, they only show you part of it. So, it was really good to see all the attractions they offered to see! The driver was also really nice and friendly, he spoke English as well Spanish. After the Miami city tour, we were taken to the Bayside marketplace were we took the boat tour, which was really cool! Overall, I loved the tour and I would recommend this tour company to anyone.
    Alejandra - Santiago, Chile