Frequently Asked Questions

Do you offer a round-trip discount?
Yes, save 5% when you book round-trip at MIAMI BEACH 411. To make a round-trip reservation, just add 2 One-Way products to your cart. Proceed through checkout and the discount will be reflected on your confirmation page.

Are reservations necessary?
Yes, the bus frequently sells out and only stops where it is scheduled.

Can I pay for my tickets on the bus?
No, to ensure you have a seat, you must pay for the reservation in advance.

How do I make a reservation?
Book online, or call us at (305) 260-6855. Advance reservations are required. Cash is not accepted.

FRAUD CHECKING: To best serve our customers, we have fraud protection in place to ensure that stolen credit cards are not used. Your IP address will be logged. Proper id is required for boarding.

Will you pick me up from my hotel?
Yes. Free pick-up is available from all hotels in South Beach, Miami Beach, and Downtown Miami.

Can I make a reservation with my hotel?
The most likely answer is, no. Because space is limited, we only allow a select group of hotels to sell our tours. Contact us for the hotels list.

What are the vehicles like?
The motor coaches are air-conditioned and can accommodate up to 60 passengers. They are current models manufactured by Van-Hool. All motor coaches are equipped with restrooms, as well as onboard movies. The vans accommodate 14 passengers and are air conditioned. They are current models manufactured by Mercedes-Benz.

How is seating assigned?
Seating is based on a first come, first serve basis.

Are food and beverages allowed?
No, food and beverages are not allowed.

Do you allow mobile phone use?
Mobile phone use is permitted, but is limited with respect and courtesy to your fellow passengers.

Do you offer Wi-Fi service?
Wi-fi service is offered by some of the carriers at their discretion. Service is not guaranteed.

Can I bring luggage?
Yes, the amount of luggage you can bring depends on your group size.

Can children travel alone?
Yes, with a letter of authorization from the child's legal custodian.

How far in advance should I buy tickets?
Orlando is the most popular vacation destination in the U.S. Bus tickets do sell out. To ensure a seat, please buy your tickets at least 24 hours in advance. Note: Reservations made after 7:00 PM for the next day are not guaranteed.

Where can I park my car in Miami?
We recommend parking at Bayside Market Place (401 Biscayne Blvd., Miami, FL 33132). Parking is available inside the parking lot. Monday to Friday the parking rate is $1.25 per hour. Saturday and Sunday the rate is $15 for the day, cash only, payable in advance.

Can I go to Orlando for more than one day?
Yes, for multi-day trips, that include hotel, breakfast and theme park tickets, contact us.

Do you offer group rates?
Yes! Here's how it works. For parties of 8 persons or more, you can email us at travel@miamibeach411.com with the specifics of your group. Please leave us a phone number where we can reach you. If you prefer to speak with us right now, pick up the phone and call us at our office (305) 754-2206.

Do I need to make a reservation?
Yes, the bus sells out. Avoid hassles, stress, and disappointments. Book ahead for guaranteed reservations.

What if I need to change the date, or cancel my reservation?
You can change your dates free of charge. You may cancel your reservation up to two days out for a full refund. It's that simple.

How do I buy tickets?
Purchase tickets online, or call us at (305) 754-2206.