Frequently Asked Questions

I am traveling alone. Can I schedule pick-up in Fort Lauderdale?
It depends, a 2 person minimum is required for pick-up in Fort Lauderdale. If you are traveling alone, contact us and we will check the schedule to see if anyone else is traveling from Fort Laudedale that day. You can also save money and guarantee pick-up by departing in Miami.

Will you pick me up from my hotel?
Yes. Free pick-up is available from the Fort Lauderdale Embassy Suites, Pier 66, and Yankee Clipper hotel -- A minimum of 2 people is required. Contact us if you are traveling alone, or schedule pick-up in Miami.

Can I reserve the tour with my hotel?
Most likely, no. Space is limited, therefore, we only have two hotel partners.

Where can I park my car?
We recommend parking at Bayside Market Place (401 Biscayne Blvd., Miami, FL 33132). Parking is available inside the parking lot. Get directions

Can I bring luggage on the bus?
Yes, 1 piece of luggage, plus 1 carry on bag, per person.

How big is the bus?
The vehicle is a 60-passenger motor coach.

Is there WiFi on the bus?
Yes, we are pleased to offer free onboard WiFi. Due to the nature of the technology, we are not responsible for interruptions of service that are beyond our control.

How long is the drive?
The drive from Miami to Key West takes approximately 4 hours.

Where is the tour bus stop in Key West?
The bus stop is located next to the Mel Fisher Museum (200 Greene Street) in Old Key West. Nearby attractions include: Duval Street, Mallory Square, Shipwreck Museum, Custom House Museum, Audubon House, Harry Truman Little White House, and Ernest Hemingway House. See map

What languages do you offer?
The Key West Tour is narrated in English and Spanish.

Can you tell me about Key West?
Famous for its history, Key West is also a tropical paradise at the end of Florida’s Overseas Highway. This beautiful island is home to famous landmarks such as the Southernmost Point in the United States, Ernest Hemigway’s House Museum with the 6-toed cats, Fort Zachary Taylor Park, the Key West Aquarium and a spooky above ground cemetery to name a few. Offering more than historical landmarks, the Conch Republic is also home to famous places such as Mel Fisher Maritime Museum, Sloppy Joe’s Bar and Jimmy Buffet’s Margaritaville.

Can I go to Key West for more than one day?
Yes, for multi-day trips, see the Overnight Trip.

Tell me about the snorkel trip
After arriving in Key West, the snorkeling trip begins aboard a large 30 foot catamaran. It takes approximately 1 hour to get to the snorkel site. You will have 1 hour to snorkel before returning to the docks. Onboard the catamaran you will receive professional snorkeling instruction, sanitized snorkeling gear, fresh water shower, and free soft drinks, beer, and wine. Wetsuits are available for rent, for an additional $10. You will have about 1.5 hours to explore Key West, before and after snorkeling.

Can I still snorkel even if I am not a swimmer.
Yes, life vests are flotation devices are provided.

What type of clothing should I wear?
We recommend that you wear comfortable shoes, and bring along sunglasses, sunscreen. It's also a good idea to bring a long sleeved shirt. The air conditioning on the bus can get cold.

Should I bring an umbrella?
Miami, Florida is the 8th rainiest city in the U.S. Having an umbrella on hand is always recommended, especially during the rainy season (July, August, September). To ensure a stress-free travel day, read the pre-travel checklist.

What is your hurricane policy?
If a tropical storm or hurricane threatens to spoil your vacation, we promise to waive all cancellation fees and secure refunds for customers with prepaid tours.

Can I take pictures?
Of course! Photography is encouraged.

Can I eat on the bus?
Yes, you may bring food and beverages with you, but please DO NOT throw trash on the floor. Deposit trash in the waste basket, in the front of the bus. Don’t put chewing gum under the seat and treat our bus with care.

Do you offer group rates?

Yes! For parties of 6 persons or more, contact us with the specifics of your group.

Do I need to make a reservation?
Yes, the tour sells out. Avoid hassles, stress, and disappointments. Book ahead for guaranteed reservations.

What if I need to change the tour date, or cancel my tour?
You can change your tour dates free of charge. You may cancel your tour up to two days out for a full refund. It's that simple.

How do I buy tickets?
Purchase tickets online, or by phone.

For additional questions, please call (305) 260-6855 or click the chat button at the top of the page.