Frequently Asked Questions

What tours do you offer?
We offer a wide selection of half-day tours and full-day trips in Miami, Key West, and Orlando.

Will you pick me up from my hotel?
Yes. We offer complimentary pick-up and drop-off service from all hotels in South Beach, Miami Beach, and Downtown Miami. Pick-ups start at 9:00 AM and end at 10:00 AM. If you do not wish to use our free service, you can meet the bus in Downtown Miami at the Holiday Inn Hotel (340 Biscayne Blvd.) at 9:15 AM.

Can I book a tour with my hotel?
Most likely, no. Space is limited, therefore, we only have two hotel partners. Although it is not recommended, we will take last minute reservations, if space is available. You can call us from your hotel phone at 305-260-6855, but your hotel may not make a reservation for you. We are available from 8:30 AM to 8:30 PM, everyday. A printed receipt is not necessary to take a tour.

I'm staying near Miami Airport. How do I take a tour?
If you are staying near Miami Airport, it's easy to ride the city bus to our main pick-up location -- take the "Route 7" Bus on NW 7th Street. Get directions

I'm staying in Sunny Isles. How do I take a tour?
From the Sunny Isles area, on Collins Avenue, take the "Route S" Bus (119) South to the 21st Street & Collins Avenue stop, the Miami Tour Company bus will pick you up from here at 9:35 AM. During the booking process, select: Bus Stop - 21st St & Collins Ave., from the "pick-up location" list.

If you are staying in Hollywood, Fort Lauderdale, Brickell, Coconut Grove, Coral Gables, or Key Biscayne, we recommend meeting the bus at the Holiday Inn, located at 340 Biscayne Blvd., Miami, FL 33132. The bus will pick you up in front of the hotel at 9:15 AM.

Where can I park my car at the Holiday Inn Downtown Miami?
We recommend parking across the street from the Holiday Inn at Bayside Market Place (401 Biscayne Boulevard, Miami, FL 33132). Bayside offers an early bird parking special if you arrive by 10 AM - you can park until 6 PM for $5.

Can I bring luggage on the bus?
No, due to a limited amount of space. However, nearly all hotels will hold your luggage for the day, before you check in or after you check out. If you are not staying in a hotel, and need assistance with luggage storage, contact us in advance.

I am arriving on a cruise ship - can I take a tour, and will you drop me off at the airport?
Yes. Contact us about scheduling a private tour.

What languages do you offer?
The Miami City Tour is narrated in The Miami City Tour is narrated in English, Spanish, German, French Italian, Portuguese, Russian, and Mandarin Chinese.

How does the City Tour work?
The English tour is broadcast on the bus from a high-performance sound system. Headphones are available to passengers who are hard of hearing, or wish to hear the tour in another language. For a more personal experience, you may bring your own headphones. We are the only tour company in Florida to offer this type of exceptional technology; the GPS system also promotes safer driving.

How big is the sightseeing bus?
The vehicle is a 36-passenger shuttle bus. There is no restroom on board.

How will I recognize the bus?
The bus is easy to recognize; it's orange and white and says "Miami Tour Company" on the side.

What things do we see, during the City Tour?
You will see Miami's highlights -- South Beach Art Deco District; Downtown Miami; Brickell; Coconut Grove; Coral Gables, Little Havana; and Ocean Drive. Along with some lesser-known areas like Versace Mansion, Holocaust Memorial; Madonna's House, Vizcaya, University of Miami, Biltmore Hotel, Venetian Pool, Miracle Miami, Calle Ocho, Old Cutler Road, and the secret spot where Michael Jackson filmed his "Thriller" music video, plus hundreds of other historic landmarks, famous movie locations and weird stories not seen with other tour companies.

Does the bus stop during the city tour?
Yes, the bus stops 6 times during the city tour. The first stop is the Holocaust Memorial at 10:20 AM, where you can use the restroom. At each stop, there is plenty of time to take pictures and stretch your legs. Your free tour map has information about each stop. See map

Where can I eat during the tour?
Let me prepare you in advance - this is not a dining tour. We recommend eating a full breakfast before boarding the bus. For guests meeting us at the main pick-up location at the Holiday Inn, there is a restaurant at the hotel, serving breakfast. During the city tour, the first chance to eat will be at 11:30 AM in Coconut Grove. At 1:45 PM, there is a McDonald's in Little Havana.

Are there video screens inside the bus?
Yes. Miami Tour Company is the first tour bus operator in the world to combine a forward-facing video camera, along with a narrated sightseeing tour. This means, when you’re driving down the road, you can see a full panoramic view of what’s coming up ahead.

What type of clothing should I wear?
We recommend wearing walking shoes, and bring along sunglasses and sunscreen.

Should I bring an umbrella?
Miami, Florida is the 8th rainiest city in the U.S. Having an umbrella on hand is always recommended, especially during the rainy season (July, August, and September). To ensure a stress-free travel day, read the pre-travel checklist.

What is your hurricane policy?
If a tropical storm or hurricane threatens to spoil your vacation, we promise to waive all cancellation fees and secure refunds for customers with prepaid tours.

Can I take pictures?
Of course! Photography is encouraged.

Can I eat on the bus?
Yes, you may bring food and beverages with you, but please DO NOT throw trash on the floor. Deposit trash in the waste basket, in the front of the bus. Don’t put chewing gum under the seat and treat our bus with care.

Do you offer group rates?
Yes! Here's how it works. For parties of 8 persons or more, you can email us at travel@miamibeach411.com with the specifics of your group. Please leave us a phone number where we can reach you. If you prefer to speak with us right now, pick up the phone and call us at our office (305) 754-2206

Do I need to make a reservation?
Yes, the tour sells out. Avoid hassles, stress, and disappointments. Book ahead for guaranteed reservations.

What if I need to change the tour date, or cancel my tour?
You can change your tour dates free of charge. You may cancel your tour up to two days out for a full refund. It's that simple.

How do I buy tickets?
Purchase tickets online, or call us at (305) 754-2206.