Frequently Asked Questions

Will you pick me up from my hotel?
Yes. Free pick-up is available from all hotels in South Beach, Miami Beach, and Downtown Miami.

Can I reserve the tour with my hotel?
Most likely, no. Space is limited, therefore, we only have two hotel partners.

Where can I park my car?
We recommend parking at Bayside Market Place (401 Biscayne Blvd., Miami, FL 33132). Parking is available inside the parking lot. Get directions

Can I bring luggage on the bus?
Yes, the ammount of bags depends on the size of your group.

How big is the bus?
The vehicle is a 12-passenger Mercedes-Benz Sprinter Van.

How long does it take to drive to Key West?
The drive takes approximately 4 hours from Miami.

What languages do you offer?
The Key West Tour is narrated in English and Spanish.

Can you tell me about Key West?
Famous for its history, Key West is also a tropical paradise at the end of Florida’s Overseas Highway. This beautiful island is home to famous landmarks such as the Southernmost Point in the United States, Ernest Hemigway’s House Museum with the 6-toed cats, Fort Zachary Taylor Park, the Key West Aquarium and a spooky above ground cemetery to name a few. Offering more than historical landmarks, the Conch Republic is also home to famous places such as Mel Fisher Maritime Museum, Sloppy Joe’s Bar and Jimmy Buffet’s Margaritaville.

Can I go to Key West for more than one day?
Yes, for multi-day trips, see the Overnight Trip.

Tell me about the snorkel trip
After arriving in Key West, the snorkeling trip begins aboard a large 30 foot catamaran. It takes approximately 1 hour to get to the snorkel site. You will have 1 hour to snorkel before returning to the docks. Onboard the catamaran you will receive professional snorkeling instruction, sanitized snorkeling gear, fresh water shower, and free soft drinks, beer, and wine. Wetsuits are available for rent, for an additional $10. You will have about 1.5 hours to explore Key West, before and after snorkeling.

Can I still snorkel even if I am not a swimmer.
Yes, life vests are flotation devices are provided.

What type of clothing should I wear?
We recommend that you wear comfortable shoes, and bring along sunglasses, sunscreen. It's also a good idea to bring a long sleeved shirt. The air conditioning on the bus can get cold.

Should I bring an umbrella?
Miami, Florida is the 8th rainiest city in the U.S. Having an umbrella on hand is always recommended, especially during the rainy season (July, August, September). To ensure a stress-free travel day, read the pre-travel checklist.

What is your hurricane policy?
If a tropical storm or hurricane threatens to spoil your vacation, we promise to waive all cancellation fees and secure refunds for customers with prepaid tours.

Can I take pictures?
Of course! Photography is encouraged.

Can I eat on the bus?
Yes, you may bring food and beverages with you, but please DO NOT throw trash on the floor. Deposit trash in the waste basket, in the front of the bus. Don’t put chewing gum under the seat and treat our bus with care.

Do I need to make a reservation?
Yes, the tour sells out. Avoid hassles, stress, and disappointments. Book ahead for guaranteed reservations.

What if I need to change the tour date, or cancel my tour?
You can change your tour dates free of charge. You may cancel your tour up to two days out for a full refund. It's that simple.

How do I buy tickets?
Purchase tickets online, or call us at (305) 260-6855.